Terms of Business

These Terms of Business (“Terms”) govern all quotations, orders, and contracts between Merch Hive (“we”, “us”, “our”) and you, the client (“you”, “your”). Merch Hive is a trading name operating from Klyne Business Aviation Centre, Norwich International Airport, Norwich, Norfolk NR6 6JT, United Kingdom.

By placing an order with us, you agree to be bound by these Terms. We reserve the right to update these Terms at any time; the version in force at the time of your order shall apply.

All quotations are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute a contract. A contract is formed only when we confirm acceptance of your order in writing.

We reserve the right to decline any order at our discretion. Minimum order quantities may apply to certain product lines and will be stated on the relevant quotation.

Any changes to an accepted order must be requested in writing and may result in revised pricing or extended lead times.

All prices are quoted in GBP and are exclusive of VAT unless stated otherwise. VAT will be charged at the rate applicable at the time of invoice.

Payment terms are 50% deposit upon order confirmation and the remaining 50% prior to despatch, unless otherwise agreed in writing. We accept payment by bank transfer, credit card, or such other methods as we may agree.

Late payment interest may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.

Lead times are estimates and commence from receipt of approved artwork and cleared deposit payment. We will use reasonable endeavours to meet stated lead times but shall not be liable for delays caused by circumstances beyond our reasonable control.

Risk in goods passes to you upon delivery. Title in goods passes upon receipt of full payment. Delivery charges will be stated on the relevant quotation and are exclusive of VAT.

You warrant that you own or have the right to use all artwork, logos, and other materials supplied to us (“Client Materials”). You indemnify us against any claims arising from use of Client Materials.

Any design work created by Merch Hive remains our intellectual property until full payment is received, at which point ownership of the final deliverable transfers to you. We retain the right to display completed work in our portfolio unless you request otherwise in writing.

Due to the bespoke nature of printed and branded goods, we are unable to accept returns except where products are defective or materially different from those ordered. Any defect must be reported within 5 working days of delivery with photographic evidence.

Cancellations after order confirmation will be subject to a cancellation charge reflecting costs already incurred, including any production or artwork costs.

Our total liability to you in connection with any order shall not exceed the value of that order. We shall not be liable for any indirect, special, or consequential loss.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

These Terms and any dispute arising from them shall be governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at sales@merchhive.co.uk.