Privacy Policy

Merch Hive (“we”, “us”, “our”) is a promotional merchandise and design agency based at Klyne Business Aviation Centre, Norwich International Airport, Norwich, Norfolk NR6 6JT, United Kingdom. We are the data controller for personal information collected through this website and our services.

You can contact us at sales@merchhive.co.uk or by telephone on +44 7901 141117.

We collect personal information you provide directly to us, including when you submit a quote request or contact form on our website. This may include: your name, company name, email address, telephone number, and the content of your enquiry.

We may also collect technical data automatically when you visit our website, such as your IP address, browser type, and pages visited, through standard web server logs and analytics tools.

We use your personal information to:

• •Respond to your enquiries and provide the services you request
• •Prepare and send quotations and order confirmations
• •Process payments and manage your account
• •Send service-related communications (e.g. delivery updates)
• •Improve our website and services through aggregated analytics
• •Comply with our legal and regulatory obligations

We process your personal data on the following legal bases under UK GDPR:

• •Contract: where processing is necessary to fulfil a contract with you or take pre-contractual steps
• •Legitimate interests: for example, to respond to enquiries and improve our services
• •Legal obligation: where we are required to process data to comply with a legal requirement
• •Consent: where you have provided explicit consent, which you may withdraw at any time

We retain personal data only for as long as necessary for the purposes set out in this policy. Enquiry and contact data is retained for 12 months from last contact. Customer and order data is retained for 7 years to comply with HMRC requirements. You may request deletion of your data at any time, subject to our legal obligations.

We do not sell, rent, or trade your personal data. We may share your data with third-party service providers who assist us in operating our business (e.g. email delivery, payment processing), all of whom are bound by appropriate data protection agreements.

We will disclose your data where required by law, court order, or regulatory authority.

Under UK GDPR, you have the right to:

• •Access the personal data we hold about you
• •Rectify inaccurate or incomplete data
• •Request erasure of your data (the "right to be forgotten")
• •Restrict or object to certain types of processing
• •Data portability where processing is automated and based on consent or contract
• •Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at sales@merchhive.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Our website uses essential cookies required for basic functionality. We do not currently use tracking or advertising cookies. You can control cookie settings through your browser.

We may update this policy from time to time. The current version will always be available on this page, with the date of last update noted at the top. Continued use of our website following any changes constitutes acceptance of the updated policy.